Think tank: The future of AI-driven services

How do we design services where humans, AI, and ethics work together?
The AI revolution is reshaping how organizations deliver value, make decisions, and build trust.
But our existing frameworks — like the traditional service blueprint — were never built for intelligent, learning systems.

That’s why we’re gathering a group of designers, researchers, and strategists to co-create a new kind of framework: An holistic AI Service Blueprint — a hybrid model that unites design, intelligence and responsibility.

Join Thinktank

Why join?

Meet brilliant minds

Connect with designers, strategists, researchers and ethicists who are shaping the future of human–AI collaboration.

Create a new design language

Your ideas will directly influence how teams worldwide build AI services that are transparent, human-centered, and accountable.

Solve the puzzle

What building blocks are necessary in a new framework? How can we alight all building blocks?

Program

In this think tank, we’ll explore:

What a service blueprint looks like in an age where AI co-decides, co-learns, and co-designs.
How human trust, AI performance, and ethics can be visualized in a single framework.
How design teams, policymakers, and AI developers can co-design responsibility instead of outsourcing it.

10.00-11.30 How to apply the AI Layer of the framework?

The technical intelligence within the service.

Where does AI make decisions or automate interactions?
How does that affect the human experience?
When should human intervention remain possible — by design?

11.45 - 12.30 How to apply the Responsible AI & Ethics Layer to the framework?

The moral and governance dimension.

How do we make abstract AI principles — “fair”, “transparent”, “human-centric” — operational?
Where should “responsible AI checkpoints” appear across the customer journey?
How can a blueprint make ethics and compliance visible in daily design work?

13.30-15.00 How to apply Human–AI Experience & Risk Metrics layer to the framework?

A new layer that blends human experience and system health.

Trust, understanding, empowerment, and control
Bias, fairness, and transparency indicators
Governance: who monitors what, and how is accountability built in?

In the heart of Bangkok

Join us in one of Asia’s most vibrant innovation hubs — Bangkok. We’ll gather in a creative space where ideas, cultures, and disciplines collide.

A perfect setting to imagine how responsible AI and human-centered design can shape the future together.

Date: 16 dec. 2025

Time: 10.00-20.00

Location: Hotel XX Bangkok

Who is joining?

We’re inviting designers, AI researchers, strategists, ethicists, and policymakers who want to help shape this new framework. You don’t need to be an AI specialist — just someone who cares deeply about the intersection of technology, design, and humanity.